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The MySQL community, developers and non-developers alike, is very responsive. Answers to questions on the mailing list often arrive within minutes. When bugs are reported, the developers generally release a fix quickly, and fixes become available immediately over the Internet. Contrast this with the often-frustrating experience of navigating the Byzantine support channels of the big vendors. (You've been there? Me, too. I know which alternative I prefer when I have a question about a product. Being put on hold at a vendor's convenience has no appeal compared to being able to post a question to a mailing list and check for replies at my convenience.)
MySQL is an ideal candidate for evaluation if you are in the database-selection process. You can try MySQL with no risk or financial commitment. Yet, if you get stuck, you can use the mailing list to get help. An evaluation costs some of your time, but that's true no matter what database system you're considering—and it's a safe bet that your installation and setup time for MySQL will be less than for many other systems.
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